United States

Entire United States, excluding remote areas such as Alaska and Hawaii, and overseas addresses such as Puerto Rico and Guam; APO/FPO military addresses.

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United Kingdom

Postal service is available throughout the United Kingdom (i.e., the UK mainland and its affiliated islands). British overseas territories and offshore islands are not served (e.g., the British Indian Ocean Territory, the British Virgin Islands, Guernsey, and Jersey).

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Spain

Postal service is not available to overseas islands with postal codes beginning with 35, 38, 51, or 52.

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Note:  Orders below the free shipping threshold will be charged a standard flat-rate shipping fee at checkout, calculated based on the destination and order weight.

Customs & Import Duties

International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Return & Exchange Eligibility

We accept return and exchange requests within 7 calendar days of delivery.

• The item must be unused and in its original condition and packaging

• The item must not affect secondary resale

• Customers must contact our customer support before returning any product

• Unauthorized returns will not be accepted

For details, please refer to our Return & Exchange Policy.

Return & Warranty Shipping Fees
 

• Customers are responsible for the return shipping costs if the return is not due to a product defect or our error. Please note that we do not provide return labels, and customers must arrange the return shipment to our designated warehouse

• For after-sales repair or replacement requests within the 1-year warranty, customers must cover the cost of shipping the item back to our workshop

• If the defect is confirmed to be a result of our production or quality control error, Lys Parti will cover the shipping cost for both directions

 

Delivery Issues

We are not liable for delays caused by customs, incorrect shipping addresses, or force majeure events. If your order is lost or arrives damaged, please contact us within 48 hours of the delivery date. Include your order number, photos of the item and packaging, and we will assist you promptly.

Contact Us

For all shipping-related questions, please reach out to:
liudiyuan@flyingwhale-media.com
Or use the contact form on our website.

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​Note: If you don’t see our email, please check your spam/junk folder and mark us as ‘Not Spam’ to receive future updates.