GENERAL QUESTIONS
DOES ALL JEWELRY HAVE A WARRANTY?
Our jewelry is always on sale and unfortunately we don't have exact replenishment dates for all items. You can subscribe to the product and be the first to know when your favorite item is back in stock.
Most of our pieces are made of copper and plated with 18-carat gold for the gold finishes.
You will always find this information specified in the product information sheet.
Of course! All items purchased at LYS PARTI have a 365-day warranty from receipt.
You can make the payment with Visa, Mastercard and American Express or through PayPal.
Gold plated pieces are by default more delicate and may lose the gold color over time. The plating can fade for different reasons: chemicals used for skin care, the level of perspiration or the natural pH of the skin.
We recommend not wearing jewelry under water and avoiding direct contact with perfumes and creams.
I WANT AN ITEM THAT IS OUT OF STOCK, WILL YOU RESTOCK IT?
WHAT MATERIAL ARE JEWELS MADE OF?
WHAT PAYMENT METHODS DO YOU ACCEPT?
JEWELRY CARE
SHIPPING
PRE-ORDER
SHIPPING TIMES
HOW ARE ORDERS SHIPPED?
The packaging for each order consists of a single metal box in which the jewelry is included in our Tear-off box.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation and tracking number once the order is dispatched.
If you have a PRE-ORDER order with more items, in order to reduce emissions and contribute to the protection and care of the environment, a single shipment will be made.
MY ORDER
CAN I CHANGE THE DELIVERY ADDRESS?
WHAT HAPPENS IF I RECEIVE AN WRONG OR INCOMPLETE ORDER?
As long as your order is not listed as “shipped” you can change the address by sending a message to our customer service team.
You can cancel your order as long as it has not been shipped. Please send us a message to let us know so we can update or cancel your order.
The customer has 7 calendar days after receiving the package to inform our customer service team about the incident related to their package. After this period, Lys Parti will not be responsible for the inconvenience in question.