Refund Policy
Return Window
You may request a return or exchange within 7 days of delivery.
To qualify, the item must be:
-
Unused and unworn
-
In its original packaging
-
In resaleable condition
-
Approved in advance by our customer service team
We do not accept returns that do not meet these criteria or are submitted without prior approval.
Ineligible Returns
We do not accept returns for the following items:
-
Customized or made-to-order products
-
Items damaged due to misuse (e.g., not following care instructions)
-
Worn or used items
-
Returns requested after the 7-day return window
Return Shipping Costs
Shipping fees for returns and exchanges are handled as follows:
Shipping Cost Covered By
Customer
Lys Parti
Customer (to us), unless product is defective due to our fault
Reason
Customer changed mind / doesn’t like
Wrong item sent / defective product
Warranty repair (1 year coverage)
Refund Method
After receiving and inspecting your return:
-
Approved refunds will be issued to your original payment method within 5–10 business days
-
Original shipping charges are non-refundable, unless the item was defective or incorrectly shipped
How to Initiate a Return or Exchange
Please contact our customer service at our website www.lysparti.com with:
-
Your order number
-
Reason for return
-
Clear photos of the item(s)
We will review and respond within 2–3 business days. Returns without prior authorization will not be accepted.
Warranty Service (1 Year)
All Lys Parti jewelry is covered by a 1-year limited warranty from the date of purchase.
We offer free repair or replacement for manufacturing defects or quality issues. Warranty exclusions include:
-
Damage due to misuse or negligence
-
Improper care (not following our care instructions)